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RETURNS

From the day you receive your item, our return policy is valid for 15 days.

Item(s) purchased on Cazadora.net may be returned and/or exchanged via our courier partner company.

Please ensure that returned item(s) are supplemented with your order confirmation, a copy of your delivery note along with all accessories and free of charge gifts.

If you have received an item(s) that is defective (e.g. delivered with ripped or missing parts or other damage) it may be returned for a replacement or full credit upon approval.

Please remember:

 The item(s) should be in its original and unopened packaging, unworn and unused along with the corresponding original order confirmation, delivery note, accessories, and free gifts.

FAQ

Q. I received a defective/damaged item, can I get a refund?

  • In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

     

Q. I received a wrong item, how can I return it?

  • In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 15 day returns.

     

Q. When are ‘Returns’ not possible?

  • There are a few certain scenarios where it is difficult for us to support returns:

  1. Return request is made outside the specified time frame, of 15 days from delivery.

  2. The product is used, damaged, or is not in the same condition as you received it.

  3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.

  4. Defective products which are covered under the manufacturer's warranty.

  5. Any consumable item which has been used or installed.

  6. Products with tampered or missing serial numbers.

  7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

  8. Fragile items, hygiene related items.

Q. I have changed my mind; can I return what I have bought?

  • If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:

     

    1. The item is not on the Non-Returnables list.

    2. You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.

    3. Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

Q. What if I bought an item from outside UAE through international shipping service offered by souq.com and I want to return it?

  • In case you bought an item from one of the following countries: Qatar, Jordan, Lebanon, Oman, or Bahrain through international shipping you will be able to drop the item to the nearest Aramex station and they will handle returning the item back.

 

Q. Can I return Clothing & Fashion accessories?

  • A. You can return any Clothing item or Fashion accessory within 15 days in the same condition you received (unworn and unused) and in the original box and/or packaging intact, as long as the item is:

  1. not listed in the Non-Returnable List.

  2. not Clearance Items clearly marked as such and displaying a No-Return Policy

  3. in the same condition as received and with the original packaging box and tags attached